A warm welcome to our new guests what to expect on arrival

Your stay at Retreat Hotel begins long before you reach your room. As you step through our doors, you’re greeted not by a front desk queue or formality, but by a team that knows your name and welcomes you like an old friend. We believe the first moments of arrival should feel like an exhale.

Guests are invited to settle into our lounge with a complimentary seasonal drink — perhaps a mint tea in spring or a warm apple and cinnamon infusion in autumn. While you sip, our team will walk you through everything you need to know to make the most of your stay, from wellness activities to local walking routes and hidden spots worth exploring.

There’s no rush to unpack or head to your room. If you arrive early, feel free to stretch your legs in our garden, take in the view from the cliffside deck, or browse the curated selection in our library. Your bags will be taken care of — your only task is to arrive fully, at your own pace.

When your room is ready, you’ll be guided personally — no keycards pushed across a counter, no stiff checklists. Instead, you’ll find a short welcome note, soft lighting, and a few small surprises waiting inside: perhaps a fresh-baked treat or a postcard from a past guest who once stood where you stand.